Shipping & Returns

We want you to be absolutely thrilled with your purchase. If you do not absolutely love your order straight from the box, you can return it within 30 days of delivery for a full refund, minus the shipping. 

Email us at: info@southerngracelavenderfarm.com to return your order.

If we made a mistake, we'll take care of it. Period. If you received a defective, damaged product or are missing something, please let us know as soon as possible so we can replace it for you. And don't worry- shipping charges are on us, both for the returned item and the replacement.

Email us at info@southerngracelavenderfarm.com and we will help with the process. 

Our return policy covers returns of most products in new or "like-new" condition up to 30 days after delivery.

If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, email us at info@southerngracelavenderfarm.com. You will receive a full refund for your item(s) less the original shipping charge. In the event that you have thrown away your original packaging, please note that we are unable to provide additional return packaging.

Exchanges can only be made for different sizes or colors. In order to process an exchange, email us at info@southerngracelavenderfarm.com and let us know.